Frequently Asked Questions

Everything you need to know about your Cord & Clasp shopping experience.

How long will it take to receive my order?

Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location, typically ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

Do your accessories come with a warranty?

Yes, all Cord & Clasp jewelry and accessories are covered by a 6-month limited warranty against manufacturing defects.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How do I care for my Cord & Clasp pieces?

To maintain the quality of your items, avoid contact with water, perfumes, and lotions. Store them in the provided microfiber pouch when not in use.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our support team.